PowerSchool Parent Portal
PowerSchool Parent Portal FAQ
I can't login to the parent or student portal. I put in my username and password and click submit. After clicking submit, the page reloads to a blank username and password line and does not login. Help?
Note: Class Registration and Balances are not in use at this time.
A. The Hamilton County Dept. of Education's PowerSchool portal's address is: http://powerschool.hcde.org/public. Please bookmark this link.
A. At this time, PowerSchool does not allow for the ability to change your password. Please record it and keep it somewhere safe and private so you have it when you need it (wallet, purse, day planner).
A. PowerSchool does not allow for this (yet). Each child’s account information is housed under a separate account so you will have a different parent login for each child. Unfortunately, we do not have a way to allow one log on to be entered, then provide you a choice for which of your children's information to display. We apologize for this inconvenience but this is a limitation in the software that we hope will be changed in the near future.
A. No. Unfortunately, the PowerSchool program only allows one parent account to be created per child. Therefore, both parents will have to use the same username and password that was assigned by the district.
A. As long as you protect your password, others will not be able to see your child’s information. Each child/parent is issued a unique identification log in and password.
A. There could be multiple reasons for this:
- 1. Did you sign-up for Email Notifications on the Email Notifications page? Please double check the email address you entered because if one character (letter/number/space) is off, you won’t receive emails.
- 3. Did you check your email's BULK or SPAM folder? Check to see if the messages are going there and choose to mark them as NOT SPAM. You will have to consult your email's help menu or manual to learn how to do this as it is different for every email program.
A. The PowerSchool auto-generated email is created and sent by the PowerSchool server, not by an individual. The server will not reply to your email sent to that address. If you have questions about your child's progress, please direct those questions directly to the faculty member.
A. Unfortunately, this is not a problem we can help you with since everyone’s email programs are different. Your email program needs to be setup correctly on your computer. You may want to view the HELP area or menu for your email program or contact your Internet Service Provider for further assistance.
Q. I can't login to the parent or student portal. I put in my username and password and click submit. After clicking submit, the page reloads to a blank username and password line and does not login. Help?
A. PowerSchool uses "cookies" and this means your internet security is set too high, probably to the highest level of security, which blocks cookies. Depending on your browser, you will need to find the Internet Security area and turn it down a level or two so cookies are accepted. You can find out more information about this by going to your web browser's help menu and doing a search on "cookies" or "internet security."
A. Please use the table below to decide whom to contact for various types of questions.
|Question Topic||Person to Contact|
|Grades for class assignments during the current semester||Your student’s teachers. Teachers’ email contact info is available on the PowerSchool website at the main student screen.|
|Attendance in a specific class on a specific day||
Kim Adams, ext 221
|Grades on transcripts, GPA, class rank||
SMMHS Guidance Office: 423-886-0880
Lizetta Paturalski, ext 276
|Course schedules, graduation progress, and college and careers||
SMMHS Guidance Office:
Registrar 423-886-0880 ext 276
Sandy Mitchum, College Access Advisor ext 279
|General attendance questions, and questions related to absences||
Kim Adams, ext 221
A. When students and parents access the PowerSchool server, they see the same information with one exception; parents have the ability to enter their email address and to request automatic progress reports via email.